Customer Satisfaction facts

While investigating facts about Customer Satisfaction Survey and Customer Satisfaction Definition, I found out little known, but curios details like:

Comcast has the lowest customer satisfaction level of any company OR GOVERNMENT AGENCY in the United States. Including the IRS. Also, Cable is the only industry to "fail", with a score below 60.

how customer satisfaction is measured?

American ISPs now have the lowest customer satisfaction of any industry, including airlines

What customer satisfaction is important?

In my opinion, it is useful to put together a list of the most interesting details from trusted sources that I've come across answering explain what customer satisfaction. Here are 10 of the best facts about Customer Satisfaction Survey Questions and Customer Satisfaction Questionnaire Sample I managed to collect.

what customer satisfaction means?

1. In 2004 and 2007, the American Customer Satisfaction Index survey found that Comcast had the worst customer satisfaction rating of any company or government agency in the country, including the IRS.

2. Self-checkouts aren’t necessarily faster than other checkouts and don’t result in lower staff numbers, & there are indirect costs such as theft & reduced customer satisfaction and loyalty. But they better suit the trend of shoppers buying fewer goods, more often.

3. Comcast and Time Warner Cable have the lowest customer satisfaction of any company in any industry in the U.S. according to the American Customer Satisfaction Survey.

4. In 2004 and 2007, the American Customer Satisfaction Index survey found that Comcast had the worst customer satisfaction rating of any company or government agency in the country, including the Internal Revenue Service.

5. An apology from a business doubles customer satisfaction. 37% of customers were satisfied with service when offered something of monetary value (e.g. a refund). But an added apology on top of compensation doubled satisfaction to 74%.

6. Comcast Has The Worst Customer Satisfaction Out Of Any Company Including The IRS

7. Chipotle employees are trained to maintain eye contact with customers to "gauge their satisfaction level" with the portion size given

8. Although 80% of businesses state that they offer a "great customer experience," only the 8% of customers express satisfaction with their experience.