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Customer Service facts

While investigating facts about Customer Service Amazon and Customer Service Walmart, I found out little known, but curios details like:

Comcast sent bills and eventually collection notices to customers that lost their cable, phone, and internet equipment due to Hurricane Ike. The largest reported charge was $1000, but that bill was reduced to $931 to make up for the interruption of her phone service during the storm.

how customer service works?

A Marine called the Barrett Firearms customer service line while in an active firefight to get help with his rifle.

What's customer service?

In my opinion, it is useful to put together a list of the most interesting details from trusted sources that I've come across answering what customer service skills. Here are 50 of the best facts about Customer Service Spectrum and Customer Service Apple I managed to collect.

why i'm good at customer service?

  1. A Marine called customer service when his M107 .50 caliber sniper rifle failed during a gunfight with the Taliban. After several minutes the weapon was back in service.

  2. A 75 year old woman was arrested after she took a hammer to a Comcast customer service center and smashed up the waiting room. "It had never occurred to me to take a hammer to a phone company before, but I was just so upset..."

  3. 18-year-old Joshua Browder created a 'robot lawyer' that allows people to get free, custom-generated legal documents to appeal their wrongly issued parking fines. It's estimated that his service has already saved users $3 million.

  4. In 2006, Honda sent a letter to all their dealers telling them stop selling unnecessary maintenance services, and even explained how some services such as coolant and transmission flushes could be harmful to customer's vehicles.

  5. In 2007, a 75 year old woman from Virginia named Mona Shaw, smashed up a comcast office with a hammer from being fed up with their poor customer service.

  6. In the late 80's and early 90's McDonalds brought in the McPizza as part of their dinner menu. Customers who were used to fast service were irritated by the long wait times for made-to-order pizza and it was discontinued. Some franchises were left with pizza ovens they paid fifty grand for.

  7. Zappos CEO Tony Hsieh, after a late night of drinking, made a bet that if he called the Zappos hotline, the employee would be able to locate the nearest late-night pizza delivery. He did this to show how good his company's customer service was, and he was right.

  8. U.S. Postal Service regulations originally stated that mail deliveries be made "as frequently as the public convenience may require". Residential customers received mail two or three times a day until 1950 and some businesses received mail up to five times a day.

  9. Until World War II most US groceries, dry cleaners, drugstores, and department stores offered home delivery service. War-related labor shortages, and gas/tire rationing, caused most to stop; businesses found, however, that sales increased when customers had to buy in person.

  10. Amazon ironically deleted copies of "1984" from customers' Kindles, violating their own terms of service agreement.

customer service facts
What customer service representative?

Customer Service data charts

For your convenience take a look at Customer Service figures with stats and charts presented as graphic.

customer service fact data chart about According to Airbnb customer service, 3% to 7% of stays turn
According to Airbnb customer service, 3% to 7% of stays turn into a problem stay (that's over 2 million ruined trips per year). Here's what's most likely to go wrong on your next

customer service fact data chart about According to Airbnb customer service, 3% to 7% of stays turn
According to Airbnb customer service, 3% to 7% of stays turn into a nightmare (that's over 2 million ruined trips per year). Here's what's most likely to go wrong on your next st

Why customer service interview questions?

You can easily fact check why customer service representative by examining the linked well-known sources.

Those responsible for the hack of Target's customers' credit card data entered through the HVAC system's internet connection which was serviceable via the web and connected to the same server as the credit card data.

During combat, a US Marine’s rifle jammed, so he called customer service to help him fix it. - source

A few reasons why Circuit City went out of business was because of its poor treatment of its best workers and poor customer service. - source

Comcast has the worst customer service reviews of any company, with 54.4% of those surveyed claimed that their overall customer experience was negative. This is Comcast’s seventh consecutive year on the Customer Service Hall of Shame, and its first year at the top.

Comcast charged a customer $60,000 in fees for cancelling a contract for services that were never installed and ten months past due. The fees were apparently credited after a media outlet's involvement. - source

When customer service week?

In 1975, a man returned two used tires to a Nordstrom department store. Nordstrom has never sold tires but, in what has become one of the most famous and enduring customer service legends, the store refunded his money because the customer is always right.

How customer service is important?

Chef Marco Pierre White, in order to obtain the highest grade in the Michelin guide, added additional touches to service within his restaurant. This included not issuing old money. Change given to customers was only issued in brand new notes or previously unused coins.

The Shazam app started off as a dial in service where customers dialed from their mobile phone to get music recognised. The phone would automatically hang up after 30 seconds. A result was then sent to the user in the form of a text message containing the song title and artist name.

In 2007, a 75 year old woman smashed up a Comcast office with a hammer because she was fed up with their poor customer service

National banks 'earn' 17.5 billion dollars a year charging customers for overdraft 'service.'

We are required to accept cash “for all debts public and private”. Businesses can only refuse cash if they require payment before the service or merchandise is provided. Customers don’t owe the business a debt, until the service or merchandise is provided.

Customer service infographics

Beautiful visual representation of Customer Service numbers and stats to get perspecive of the whole story.

customer service fact infographic about Customer service experience at 12 selected companies

Customer service experience at 12 selected companies

customer service fact infographic about Incoming phone calls to Swedish customer service during Swed

Incoming phone calls to Swedish customer service during Swedish World cup games

When customer service is good?

Moving any good or service from free to paid can cause what economists call "categorical change" and can breed customer resentment that can last for decades, just ask the Red Cross.

According to Airbnb customer service, 3% to 7% of Airbnb stays turn into a “problem stay” (that’s over 2 million ruined trips per year). Additionally, anyone can create a listing in under 10 mins with a fake name, fake photos and a fake street address.

A proposed VR service called Project Elysium. Stated as a virtual reality experience to reunite people with the deceased, the company uses 3D modelling, (and in some cases data left by the deceased), to enable clients to ‘recreate’ their dead loved ones within a custom made VR environment.

The "customer is always right" slogan was created by Harry Gordon Selfridge in 1909 to give overall better customer service, but now results in overall less customer service

California is the only state that requires that businesses need to inform customers that their product or service could cause cancer.

How customer service talk?

A man read the entire Pulp Fiction movie to a customer service worker in North Korea

In study on customer service outcomes, participants, displayed a definite bias toward the British accent and a substantial negative prejudice against the Indian accent despite the interactions following the same scripts.

The most common form of employee theft is nicknamed "sweethearting". It is the act of giving unauthorized discounts, services and/or free items to customers.

Alexander Hamilton founded the Revenue Cutter Servince in order to perform seaport customs duties. The service would later go on and become the U.S Coast Guard.

In 2004 and 2007, the American Customer Satisfaction Index survey found that Comcast had the worst customer satisfaction rating of any company or government agency in the country, including the Internal Revenue Service.

That, like white and blue collared workers, there are many "collar color" terms for other labors, including green collar (Environmental worker), pink collar (Service and customer interaction), and scarlet collar (Prostitution).

When Target announced that they were going to phase out gender specific titles for items such as toys and bedding, one Target Customer created a fake customer service account to troll the people who responded negatively.

After McDonalds refused service to a drive-thru customer on horseback, she rode the horse into the restaurant where it "ended up doing his business on the floor"

The North American Co. utility conglomerate launched a subscription streaming music service in New York in 1922. Wired Radio Inc. used electrical wires to deliver music to customers' homes. It eventually morphed into the Muzak background music service for businesses.

In 1997, the FCC allowed Comcast (aka Xfinity) to offer tiered Internet service to its customers in exchange for providing free service connections to schools located within 200 feet of Comcast's cable plant.

Telephone slamming. Competition among US long-distance companies in the 1990s was so severe that customers sometimes found their service provider changed without their consent. AT&T, MCI, and Sprint were accused of "slamming" customers, as well as small companies charging exhorbitant rates.

Jehovah's Witnesses are known for refusing military service and blood transfusions. They reject Trinitarianism, inherent immortality of the soul, and hellfire. They do not observe Christmas, Easter, birthdays or other holidays and customs they consider to have pagan origins.

Comcast customer service centers have bullet proof glass to protect them from customers

A New York City tech worker was suspended without pay for answering customer-service calls in a robot voice.

Denny's, a national restaurant chain, agreed in 1994 to pay more than $54 million to settle lawsuits filed by thousands of black customers who had been refused service or had been forced to wait longer or pay more than white customers.

This is our collection of basic interesting facts about Customer Service. The fact lists are intended for research in school, for college students or just to feed your brain with new realities. Possible use cases are in quizzes, differences, riddles, homework facts legend, cover facts, and many more. Whatever your case, learn the truth of the matter why is Customer Service so important!

Editor Veselin Nedev Editor