Customer Service facts
While investigating facts about Customer Service Amazon and Customer Service Walmart, I found out little known, but curios details like:
Comcast sent bills and eventually collection notices to customers that lost their cable, phone, and internet equipment due to Hurricane Ike. The largest reported charge was $1000, but that bill was reduced to $931 to make up for the interruption of her phone service during the storm.
how customer service works?
A Marine called the Barrett Firearms customer service line while in an active firefight to get help with his rifle.
What's customer service?
In my opinion, it is useful to put together a list of the most interesting details from trusted sources that I've come across answering what customer service skills. Here are 50 of the best facts about Customer Service Spectrum and Customer Service Apple I managed to collect.
why i'm good at customer service?
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A Marine called customer service when his M107 .50 caliber sniper rifle failed during a gunfight with the Taliban. After several minutes the weapon was back in service.
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A 75 year old woman was arrested after she took a hammer to a Comcast customer service center and smashed up the waiting room. "It had never occurred to me to take a hammer to a phone company before, but I was just so upset..."
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18-year-old Joshua Browder created a 'robot lawyer' that allows people to get free, custom-generated legal documents to appeal their wrongly issued parking fines. It's estimated that his service has already saved users $3 million.
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In 2006, Honda sent a letter to all their dealers telling them stop selling unnecessary maintenance services, and even explained how some services such as coolant and transmission flushes could be harmful to customer's vehicles.
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In 2007, a 75 year old woman from Virginia named Mona Shaw, smashed up a comcast office with a hammer from being fed up with their poor customer service.
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In the late 80's and early 90's McDonalds brought in the McPizza as part of their dinner menu. Customers who were used to fast service were irritated by the long wait times for made-to-order pizza and it was discontinued. Some franchises were left with pizza ovens they paid fifty grand for.
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Zappos CEO Tony Hsieh, after a late night of drinking, made a bet that if he called the Zappos hotline, the employee would be able to locate the nearest late-night pizza delivery. He did this to show how good his company's customer service was, and he was right.
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U.S. Postal Service regulations originally stated that mail deliveries be made "as frequently as the public convenience may require". Residential customers received mail two or three times a day until 1950 and some businesses received mail up to five times a day.
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Until World War II most US groceries, dry cleaners, drugstores, and department stores offered home delivery service. War-related labor shortages, and gas/tire rationing, caused most to stop; businesses found, however, that sales increased when customers had to buy in person.
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Amazon ironically deleted copies of "1984" from customers' Kindles, violating their own terms of service agreement.
Customer Service data charts
For your convenience take a look at Customer Service figures with stats and charts presented as graphic.
Why customer service interview questions?
You can easily fact check why customer service representative by examining the linked well-known sources.
Those responsible for the hack of Target's customers' credit card data entered through the HVAC system's internet connection which was serviceable via the web and connected to the same server as the credit card data.
During combat, a US Marine’s rifle jammed, so he called customer service to help him fix it. - source
A few reasons why Circuit City went out of business was because of its poor treatment of its best workers and poor customer service. - source
Comcast has the worst customer service reviews of any company, with 54.4% of those surveyed claimed that their overall customer experience was negative. This is Comcast’s seventh consecutive year on the Customer Service Hall of Shame, and its first year at the top.
Comcast charged a customer $60,000 in fees for cancelling a contract for services that were never installed and ten months past due. The fees were apparently credited after a media outlet's involvement. - source
When customer service week?
In 1975, a man returned two used tires to a Nordstrom department store. Nordstrom has never sold tires but, in what has become one of the most famous and enduring customer service legends, the store refunded his money because the customer is always right.
How customer service is important?
Chef Marco Pierre White, in order to obtain the highest grade in the Michelin guide, added additional touches to service within his restaurant. This included not issuing old money. Change given to customers was only issued in brand new notes or previously unused coins.
The Shazam app started off as a dial in service where customers dialed from their mobile phone to get music recognised. The phone would automatically hang up after 30 seconds. A result was then sent to the user in the form of a text message containing the song title and artist name.
In 2007, a 75 year old woman smashed up a Comcast office with a hammer because she was fed up with their poor customer service
National banks 'earn' 17.5 billion dollars a year charging customers for overdraft 'service.'
We are required to accept cash “for all debts public and private”. Businesses can only refuse cash if they require payment before the service or merchandise is provided. Customers don’t owe the business a debt, until the service or merchandise is provided.
Customer service infographics
Beautiful visual representation of Customer Service numbers and stats to get perspecive of the whole story.