Customer Complaint facts

While investigating facts about Customer Complaints and Customer Complaint Form, I found out little known, but curios details like:

The Ritz-Carlton has for many years given staff $2,000 of discretion to be used to solve any customer complaint in the manner the employee feels is appropriate.

how to handle customer complaints?

George Crum invented the potato chips after a customer complaint that his french fries were too thick and soft. In order to teach him a lesson, he cut the potatoes as thin as possible, deep fried them to a crisp and salted them. The customers loved them and the potato chips were invented.

What are the steps in handling customer complaint?

In my opinion, it is useful to put together a list of the most interesting details from trusted sources that I've come across answering what are the organisational implications of handling customer complaints poorly. Here are 16 of the best facts about Customer Complaints Examples and Customer Complaint Handling Procedure I managed to collect.

what customer complaints?

1. A Kodak physicist, Julian Webb, accidentally discovered US nuclear testing after investigating customer complaints about issues in their film quality.

2. About a 4000 year old Babylonian tablet, written as a complaint letter to a copper merchant from an angry customer.

3. The Beatles in 1968 (the height of their career) they owned a clothing shop and if you called Paul McCartney would answer and respond to customer complaints

4. A tablet from Babylon circa 1750 BC was translated and found to be a customer complaint

5. Houston airport's solution to customer complaints about wait times for bags was to move baggage claim further away from the terminal. Complaints dropped to almost zero.

6. The FCC launched a Consumer Help website to deal with growing complaints about service and customer service provided for TV, Internet, and Phone services.

7. About Zipf's Law, aka the 80/20 rule, which describes a lot of things in the universe. 20% of words make up 80% of words used. 80% of complaints come from 20% of customers. 80% of the money is owned by 20% of the people, etc, etc, etc.

8. I learned that in 1968 the Beatles owned a fashion clothing shop and if you called Paul McCarney would answer and listen to customer complaints

9. Ancient Babylonian's engraved their customer service complaints on slabs of rock.

10. The idea for the plastic eraser came from a customer insulting a rubber eraser manufacturer with the complaint "it's easier to rub things out with a piece of hose than one of your erasers" (segment starts 9min. 26sec.)

Why customer complaints are good for your business?

You can easily fact check why customer complaints are important by examining the linked well-known sources.

It’s a wedding custom for Turkish brides to spike the groom’s coffee with salt before the wedding. if he drinks it without complaint, he’s a keeper. - source

4,000-Year-Old Ancient Babylonian Tablet is Oldest Customer Service Complaint Ever Discovered - source

EA discontinued the requirement of online-passes for their games after listening to its customer's complaints.